Maggie, you have a very bad attitude

I called the passport information center to check on passports for our family. Applications were submitted on Apr 11th and I know the goverment cashed our checks on Apr. 25th, however we have not received them which is why I called. Actually, I was kinda shocked that they even have a human that you can speak to.

Maggie answered my call and said "what's your last name and birthday?" in a curt manner. So I replied. When I realized she was going to use them to look up the application I quickly stopped her and said, "err, but you probably want the information for my wife and children, because I wish to check on the status of the application". And I told her my wife's birthday. It took her abour 4 tries to get it right because she kept mixing my birthday with my wifes. Finally she got it right and said "it's in New Orleans"... So I started asking more questions like "will I get it in time?", "can I call New Orleans?", "what's the number?"... She got really rude with me and basically said she couldn't tell me because of privacy laws. I was ticked and not thinking clearly so I just hung up when I realized that my one year old wasn't going to be able to call back. She should've at least let me get more information about my kids.

I called back immediately and got a VERY HELPFUL and nice Shirely. She put urgent messages on all of the applications and told me to call back Tues. to check on the status. Thank you Shirley!

Hat tipped in deference for my title