Monday, November 15, 2004
Bad web design
I honestly can't believe that companies as large as United still build websites this bad.
Go to their site and there's the standard login box that wants to know your Mileage Plus number and password. There is also the standard "Forgot your password" link. If you click on that link it takes you to a page that requests your Mileage Plus number and has a "Continue" button. When you click continue you end up on this page.
Wow... I'm supposed to write a letter and attach a stamp (I don't even recall what those are any more) and send it to United "Attn: Web Password Request"!
My only hope is that my account had decayed enough that they were unable to do an automatic password request so they put up these decidedly manual ones.
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